Shipping & Return Policy

Please Read

IMPORTANT: Before placing your order, please take a moment to review your shipping address carefully. Once an order is submitted, it is very difficult for us to make updates or changes.
We do not currently offer International shipping.
When your package arrives, please inspect it right away. If you notice any damage from transit or otherwise, please reach out to us within 7 days and include photos so we can assist you quickly (orders@harlembrands.com). We’re committed to making every part of your experience exceptional, from the moment you place your order to the joy of unboxing your Harlem Candle Co. luxury products. While we wish we could personally deliver each package, once it leaves our hands the carrier takes over. For extra peace of mind, we highly recommend selecting CORSO Shipping Protection at checkout, which makes filing claims fast and seamless.

Shipping Providers

Our fulfillment center is located in Edison, NJ (08817). Delivery times will vary based on your shipping location.

We’re proud to partner with FedEx as our primary carrier, allowing us to secure exceptional shipping rates, and pass those savings directly on to you. FedEx delivers 7 days a week!

FedEx Ground Economy - Our standard & free shipping method for packages under 15 lbs.

East Coast: 1-2 business days
South & Southeast: - 2-3 business days
Midwest: 3-4 business days
Southwest & Mountain Regions: 4-5 business days
West Coast/Pacific Northwest: 5-6 business days

FedEx Home Delivery - Our standard shipping & free shipping method for packages over 15 lbs. If your order is under 15 lbs, you can also select FedEx Home Delivery at checkout for a fee when you need faster delivery than Ground Economy.

East Coast: 1–2 business days
South & Southeast: 2–3 business days
Midwest: 2–3 business days
Southwest: 3–4 business days
Mountain Regions: 3–4 business days
West Coast / Pacific Northwest: 4–5 business days

FedEx 2Day - Delivered within 2 business days from the date your order ships.

Orders placed before 11:00 AM ET ship the same day.
- If you place your order on Monday at 3:00 PM, it will ship on Tuesday and arrive by Thursday.
Orders placed after 11:00 AM ET ship the next business day.
- If you place your order on Monday at 9:00 AM, it will ship Monday and arrive on Wednesday.

Please double-check that your shipping information is correct at checkout. At this time, we are limited in our ability to make changes to an order once it has been placed, however, if we are able to make updates on your behalf, please note that these changes will not be reflected in your shipping confirmation email.

CORSO Insurance

We’ve partnered with CORSO Package Protection to offer optional coverage for lost, stolen, or damaged packages. It’s automatically added at checkout, and you can remove it if you prefer, just note that we’re unable to replace missing or stolen packages without CORSO coverage.

Why we recommend it:

With the rise in lost and stolen packages, CORSO provides quick, hassle-free protection, including:
Premium coverage
Real-time tracking
Fast, automated claim approvals
Easy refunds or replacements
Simple self-service claims
Have a claim? Click here.

Once your order ships, tracking and final delivery are in the hands of the carrier. CORSO ensures that if anything happens in transit, you’re fully covered. You’ll receive a tracking email as soon as your order leaves our fulfillment center.

Shipping Issues

If you believe your package has been lost...

We are seeing an uptick in UPS and USPS carriers scanning in packages before they actually arrive at your door. Please allow 5 business days before contacting us, or CORSO, for a replacement to be sent.

If your order was shipped via UPS or USPS…..

In some instances, packages remain in “pre-shipment” for the term of its journey to you. This means the item may arrive at your door while tracking on the USPS interface is still pending. We have spoken to USPS staff personally and have been told, in the interest of moving packages along faster, some facilities forego scanning.

How can we personally assist with delayed shipments?

We are not able to view any more tracking information beyond what USPS & UPS communicate on their tracking interface. UPS has been more diligent in communicating when an item is delayed which we are grateful for.
Please note that our fulfillment center is located in NJ. Shipments to HI, AK and the APO/FPO can take anywhere from 2-6 weeks to arrive.
If you are concerned that your package may be lost, please email orders@harlembrands.com to troubleshoot. We will do our best to try to help you.

Domestic Shipping

Orders that qualify for free ground shipping will be shipped via UPS Surepost. This means that UPS will pick up your package and deliver to your local post office. The USPS will be the carrier to deliver your package. Our fulfillment center is located in Edison, NJ 08817 so please take note of the time in shipment based on your shipping location.
If you have ordered multiple items and one of them is on pre-order, please note that your entire order will ship once the pre-ordered item is in stock which could be 2-3 weeks.
If you need express shipping, please email orders@harlembrands.com or text us at 212-457-4014.
Please double-check that your shipping information is correct at checkout. At this time, we are limited in our ability to make changes to an order once it has been placed, however, if we are able to make updates on your behalf, please note that these changes will not be reflected in your shipping confirmation email.
Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We cannot replace missing or stolen packages. We offer CORSO package protection at checkout, so if you package is stolen, lost or damaged, you are fully insured.
You should receive a shipping notification with tracking information once your order leaves our fulfillment center.

International Shipping

Please email us regarding international orders - orders@harlembrands.com

Returns and Exchanges

You may return your unused product within 14 days of purchase. The buyer is responsible for shipping cost on all return items. We do not accept exchanges at this time.

TO INITIATE A RETURN

Within 14 days of your order, please send an email to orders@harlembrands.com with a return request, letting us know the reason for your return.
Once your return is approved we will send you the return address and your Return Authorization number. *Please do not send your return to the return address on your shipping label.
Please be sure that your package is returned using the bubble and paper that it was packed in or something similar. Be sure that the products are protected and packed securely so that they arrive in good condition.
The buyer is responsible for shipping costs on all returns, please save tracking information.
We do not accept exchanges at this time.
*We cannot accept returns of our perfume products. We have sample sizes available for purchase. We suggest trying a sample before buying a full size since there are no returns.
Please do not return your package to the return address on your shipping label.